Right of Withdrawal & Returns
6. Right of withdrawal for consumers
Instructions on withdrawal
Consumers have the right to withdraw from this contract within 15 days without giving any reason. We voluntarily grant one day more than the statutory minimum of 14 days.
The withdrawal period is 15 days from the day on which the customer or a third party named by the customer, who is not the carrier, takes possession of the goods. In the case of partial deliveries, the period starts upon receipt of the last partial delivery.
To exercise the right of withdrawal, the customer must inform us (MINT LAMA Europe OÜ, Järvevana tee 9, 11314 Tallinn, Estonia, e-mail info@mintlama.eu, phone +41 44 589 70 15) of the decision to withdraw by means of an unambiguous statement (e.g. letter sent by post or e-mail). The model withdrawal form below may be used, but is not mandatory.
To meet the withdrawal deadline, it is sufficient to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If the customer withdraws from this contract, we will refund all payments received from the customer, including delivery costs (except for the additional costs arising from the customer's choice of a delivery method other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive notice of the withdrawal. We will use the same means of payment as the customer used for the original transaction, unless expressly agreed otherwise; in no case will the customer be charged any fees for this refund.
We may withhold the refund until we have received the goods back or until the customer has provided evidence of having returned the goods, whichever is earlier.
The customer must return the goods without undue delay and in any case no later than fourteen days from the day on which the customer notifies us of the withdrawal. The deadline is met if the customer dispatches the goods before the fourteen-day period has expired. The customer bears the direct costs of returning the goods.
The customer is only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Such inspection means handling as would also be possible in a brick-and-mortar shop. Use going beyond such inspection that may lead to a liability for diminished value includes in particular: immersing the goods in water (e.g. SUP boards, snorkels, diving equipment), inflating and water-testing SUPs, taking snorkels and mouthpieces into the mouth, as well as loss or damage of the original packaging. The original packaging must remain complete and undamaged.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to contracts for goods made to the customer's specifications or clearly tailored to personal needs (e.g. customised pre-order productions). Such exclusions will be highlighted separately before conclusion of the contract.
Model withdrawal form
If the customer wishes to withdraw from the contract, they may complete and return this form:
To:
MINT LAMA Europe OÜ
Järvevana tee 9, 11314 Tallinn, Estonia
E-mail: info@mintlama.eu
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as applicable.
Consumers have the right to withdraw from this contract within 15 days without giving any reason. We voluntarily grant one day more than the statutory minimum of 14 days.
The withdrawal period is 15 days from the day on which the customer or a third party named by the customer, who is not the carrier, takes possession of the goods. In the case of partial deliveries, the period starts upon receipt of the last partial delivery.
To exercise the right of withdrawal, the customer must inform us (MINT LAMA Europe OÜ, Järvevana tee 9, 11314 Tallinn, Estonia, e-mail info@mintlama.eu, phone +41 44 589 70 15) of the decision to withdraw by means of an unambiguous statement (e.g. letter sent by post or e-mail). The model withdrawal form below may be used, but is not mandatory.
To meet the withdrawal deadline, it is sufficient to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If the customer withdraws from this contract, we will refund all payments received from the customer, including delivery costs (except for the additional costs arising from the customer's choice of a delivery method other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive notice of the withdrawal. We will use the same means of payment as the customer used for the original transaction, unless expressly agreed otherwise; in no case will the customer be charged any fees for this refund.
We may withhold the refund until we have received the goods back or until the customer has provided evidence of having returned the goods, whichever is earlier.
The customer must return the goods without undue delay and in any case no later than fourteen days from the day on which the customer notifies us of the withdrawal. The deadline is met if the customer dispatches the goods before the fourteen-day period has expired. The customer bears the direct costs of returning the goods.
The customer is only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Such inspection means handling as would also be possible in a brick-and-mortar shop. Use going beyond such inspection that may lead to a liability for diminished value includes in particular: immersing the goods in water (e.g. SUP boards, snorkels, diving equipment), inflating and water-testing SUPs, taking snorkels and mouthpieces into the mouth, as well as loss or damage of the original packaging. The original packaging must remain complete and undamaged.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to contracts for goods made to the customer's specifications or clearly tailored to personal needs (e.g. customised pre-order productions). Such exclusions will be highlighted separately before conclusion of the contract.
Model withdrawal form
If the customer wishes to withdraw from the contract, they may complete and return this form:
To:
MINT LAMA Europe OÜ
Järvevana tee 9, 11314 Tallinn, Estonia
E-mail: info@mintlama.eu
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as applicable.
9. Returns
When exercising the right of withdrawal or returning goods in case of a complaint, please note:
– Check the goods immediately upon receipt and report defects without delay.
– Return the goods in the original packaging, undamaged, unused and clean to the extent reasonable (see note on diminished value above).
– Always announce returns in advance at info@mintlama.eu so we can communicate the correct return address.
– For returns not announced in advance, additional handling costs from our logistics partner may apply and are borne by the customer.
– Check the goods immediately upon receipt and report defects without delay.
– Return the goods in the original packaging, undamaged, unused and clean to the extent reasonable (see note on diminished value above).
– Always announce returns in advance at info@mintlama.eu so we can communicate the correct return address.
– For returns not announced in advance, additional handling costs from our logistics partner may apply and are borne by the customer.